We also have interpreters available by phone who speak 140 different languages. A Member Service Advocate will return your call the next business day. After hours, on weekends and holidays, our answering service is ready to help you and/or take your messages. Our Member Services Team is ready to take your call from 8 a.m. We are available 24-hours a day, 7 days a week. To have a Member Advocate assigned to you, call 86.īefore going to the Emergency Room, call the Nurse Help Line (unless it is an emergency). We have a member advocate dedicated for each line of business and service delivery area. Our team of member advocates will help you write and file a complaint or appeal on your behalf and monitor it until it is resolved. Texas Children’s Health Plan provides a Member Advocate to assist you if you have a complaint. Visit the links above for more information on what they cover and how to join. The program serves men, women and children.Įach program has rules for who can join. It makes sure Texas residents can get the primary care they need.

Primary Health Care Program - works with clinics across Texas.Family Planning Program – focused on family planning and other healthcare.Available to those in the Healthy Texas Women program. Healthy Texas Women Plus – gives more postpartum services for women.Is available to Texas women who meet the program rules. The Healthy Texas Women Program - offers women’s health and family planning services.Lost your coverage? There are a number of programs offered through Texas Health and Human Services that can help.

We also have interpreters available by phone who speak 140 different languages.įor more information about Veyo 'Where's my ride' benefit click here.

For updates, call the Member Transportation Line above.

“Where’s My Ride” trip updates will available 5am-7pm, Monday- Saturday.

Trip scheduling available Monday- Friday, 8am-5pm CT.

Starting July 1, 2021, Texas Children’s Health Plan must apply the normal, regular and set timeframes for members to request continuation of benefits, which is no later than 10 days from the date they receive the adverse benefit determination notice. This continuation of benefits extension time frame will end June 30, 2021. HHSC continues to require of Texas Children’s Health Plan to allow an extension for up to 30 days for members to request continuation of benefits after they receive an adverse benefit determination.

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